Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nd-tuning.co.uk. Please note that returns will need to be sent to the following address: 

ND TUNING Ltd, EGYPTIAN MILL, EGYPTIAN STREET, BOLTON, ENGLAND, BL12HS.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Goods must be returned in a NEW resalable condition.
Return shipping costs are non-refundable unless previously agreed. If there is an issue with the items received, the shipping costs will be reimbursed (To a value no more than what was paid at the time of purchase).
Items purchased wrong or by mistake must be returned carriage paid, in  their original condition complete with all packaging within 7 days of receipt.
The majority of our items come with a fitting kit , failing to return these will incur an additional charge.
The company is not obliged to make any offer to refund, credit or exchange the goods if outside the 7 day period.
Items ordered wrong, unwanted or by mistake will be subject to a 15% re-stocking fee.
We cannot accept responsibility for returned goods which are undelivered, retain your proof of postage for use in the event of any claim.
Returns received without the original purchase order number and returns form will be dismissed and void with no further action.

Resalable Condition
Items must be in the original packaging, with warranty label still intact.
No damage / scratches or defects not present at the time of sale.
Under no circumstances must the items be modified, including drilling holes/cutting and any signs of the items being fitted – This will void warranty and returns.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You can always contact us for any return question at sales@nd-tuning.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nd-tuning.co.uk.